Q1. How much do I need pay when I book?
Answer: £75 is required when you book, unless the holiday is within 6 weeks time then it is the full amount.
Q2. When is the balance due?
Answer: The balance is due 6 weeks before the holiday, or immediately if the holiday is within 6 weeks time.
Q3. What methods of payment do you accept?
Answer: We accept debit or credit cards, payment direct to our bank account and cheques. Also payment can be made by instalments to help spread the cost.
Q4. Are entertainment passes for Haven facilities included in the prices?
Answer: No, the price quoted does not include entertainment passes but these can be added in the booking process.
Q5. Where do I collect the keys from?
Answer: Keys will be collected from a key safe located at the caravan for which you will be sent a unique key code when the full payment is received.
Q6. If I have any problems with the caravan while I am there who do I contact?
Answer: If you have any problems with the caravan while you are staying there please contact us so we can arrange to have it rectified.
Q7. Is bedding included?
Answer: We provide duvets and pillows in the cost of hire. The duvet covers, pillow cases and bottom sheets are not included in the cost, you can either your own or you can hire the bed linen from us for £10 each double set and £6 per single set.
Q8. Are the photos of the caravan I will stay in?
Answer: Yes they are actual photos of the caravans.
Q9. How old do you have to be to hire a caravan?
Answer: The person hiring the caravan must be over 21 years of age and we cannot accept groups of young people.
Q10. Do you have camping or can we bring our own touring caravan?
Answer: No I hire out privately owned static caravans. For camping and touring caravans at Devon Cliffs contact Haven reception on 01395 226 226.
Q11. Can dogs stay in any of the caravans?
Answer: Only in Fir Close 34 do we allow dogs.
Q12. What is the minimum number of nights I can stay?
Answer: 3 nights is the shortest stay.